So, as it turns out, Chrysalis is too busy to manage an account. They're spending an awful lot of time planning vengence on "the pony that ruined them"
So they got me (Eight), someone who's technically under their command to manage it for her.
Just in case you're wondering why she's not speaking.
If you ever post anywhere about "what is the worst movie" (go ahead, try it), I guarantee that at least one answer will be "The Last Jedi."
It's at the point where I'm convinced someone has a botnet just to post that answer anywhere it comes up at.