For issues you find with the Switch and Console releases, please follow this link and give as much detail as possible. This is the speediest way to get info to Pipeworks and get a hotfix in the works.
For issues you find with the Mobile 1.3 update, please follow this link and give as much detail as possible. This is the speediest way to get info to DR Studios to look at your issue. Also, some troubleshooting hints here.
Antiviruses can be stupid sometimes,for example my antivirus (avast) said that Exxo Avalon is a virus when I tried to download it, but later the same day I tried again and it didn't detect any viruses. And if that's not enough, I tried an online scanner. Here's what it said...
Then I have no idea how to help you, but you wanted a step by step guide so there you go:
2.Download and install most recent version of Game Launcher
3.Download and install most recent version of tAPI
4.Download Grox's Basemod and GRealm then copy them to C:\Users\User...