PC Overlay won't work, join via steam button does nothing, Terraria crashes on close.

Discussion in 'PC Technical Support' started by BlueCheckers, Mar 14, 2019.

  1. BlueCheckers

    BlueCheckers Terrarian

    The problems listed in the title have persisted through:
    - A complete reinstall of steam/terraria
    - Running Steam.exe, overlayui, and terraria as admin
    - Creating an exception for terraria and steam in windows defender

    Computer Information:
    Manufacturer: Micro-Star International Co., Ltd.
    Model: MS-7B98
    Form Factor: Desktop
    No Touch Input Detected

    Processor Information:
    CPU Vendor: GenuineIntel
    CPU Brand: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
    CPU Family: 0x6
    CPU Model: 0x9e
    CPU Stepping: 0xa
    CPU Type: 0x0
    Speed: 3192 Mhz
    12 logical processors
    6 physical processors
    HyperThreading: Supported
    FCMOV: Supported
    SSE2: Supported
    SSE3: Supported
    SSSE3: Supported
    SSE4a: Unsupported
    SSE41: Supported
    SSE42: Supported
    AES: Supported
    AVX: Supported
    CMPXCHG16B: Supported
    LAHF/SAHF: Supported
    PrefetchW: Unsupported

    Operating System Version:
    Windows 10 (64 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 311 0x0 0x0 0x0

    Video Card:
    Driver: NVIDIA GeForce GTX 1050 Ti
    DirectX Driver Name: nvldumd.dll
    Driver Version: 25.21.14.1935
    DirectX Driver Version: 25.21.14.1935
    Driver Date: 3 1 2019
    OpenGL Version: 4.6
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 74 Hz
    DirectX Card: NVIDIA GeForce GTX 1050 Ti
    VendorID: 0x10de
    DeviceID: 0x1c82
    Revision: 0xa1
    Number of Monitors: 2
    Number of Logical Video Cards: 2
    No SLI or Crossfire Detected
    Primary Display Resolution: 1920 x 1080
    Desktop Resolution: 3840 x 1080
    Primary Display Size: 18.74" x 10.55" (21.50" diag)
    47.6cm x 26.8cm (54.6cm diag)
    Primary Bus: PCI Express 16x
    Primary VRAM: 4095 MB
    Supported MSAA Modes: 2x 4x 8x

    Sound card:
    Audio device: Speakers (Logitech USB Headset)

    Memory:
    RAM: 16318 Mb

    Miscellaneous:
    UI Language: English
    Media Type: Undetermined
    Total Hard Disk Space Available: 476373 Mb
    Largest Free Hard Disk Block: 228001 Mb
    OS Install Date: Dec 31 1969
    Game Controller: None detected
    VR Headset: None detected

    Thanks for your time and consideration!
     
  2. Grumpy Squid

    Grumpy Squid Plantera

    Alright, let's start with the crashing on close. First enable logging using the method below, then trigger the crash again and paste the log here.

    [​IMG]
     
  3. BlueCheckers

    BlueCheckers Terrarian

    After performing this step, the game freezes up when closed. After waiting several minutes for the program to close, I forced it closed then manually created the file at the default address you posted and tried again.

    Terraria stays frozen when I close it now, and must be manually closed.
     
  4. Grumpy Squid

    Grumpy Squid Plantera

    But no logs are created correct? Is that what I am to understand?
     
  5. BlueCheckers

    BlueCheckers Terrarian

    That is correct, no logs are created.
     
  6. Grumpy Squid

    Grumpy Squid Plantera

    Alright let's see if the Event Viewer has any information or clues for us.

    To access the event viewer do the following:

    • Press Windows+R.
    • Type "eventvwr" without the quotes and press enter.
    • On the left hand side click "Applications" then "Windows Logs".
    • View any errors or warnings with Terraria, .Net, XNA, or DirectX as the source. Screenshot the general and detail tabs of all applicable errors.
    • Upload the screenshots somewhere I can view them.
     
  7. BlueCheckers

    BlueCheckers Terrarian

    Hmm, having trouble following you there, from the event viewer top page I see either windows logs straight away or applications and services logs.

    upload_2019-3-14_13-22-16.png
     
  8. Grumpy Squid

    Grumpy Squid Plantera

    Oh yeah I mixed up the two, expand Windows logs then click applications. My bad.
     
  9. BlueCheckers

    BlueCheckers Terrarian

    upload_2019-3-14_13-27-0.png

    The first six log entries are the same as this first one.
     
  10. Grumpy Squid

    Grumpy Squid Plantera

    No errors and warnings either, how bizarre. As far your system is concerned Terraria is functioning fine... Let's focus on the other issues for now.

    This is a legitimate purchased copy of Terraria, correct? You didn't download it for free illegally from any third party websites?

    Here's some more information on the Steam Overlay, as per the guide verify that Steam Overlay didn't get disabled and that the overlay for Terraria specifically didn't get disabled. Let me know once that has been verified. As well as the answer to my question above.
     
  11. BlueCheckers

    BlueCheckers Terrarian

    Yes, this is a legit copy of terraria, I recently got a new PC though.

    Steam overlay works fine for all my other games.
     
  12. Grumpy Squid

    Grumpy Squid Plantera

    That verifies that steam overlay is enabled, but sometimes it can get turned off for specific games. If you right click Terraria and select "Properties" in steam, make sure the checkbox that says "enable overlay while in this game" is checked. Also, I forgot to actually link the overlay guide, my bad. Here it is for reals this time.
     
  13. BlueCheckers

    BlueCheckers Terrarian

    Yes, that box is also checked. I'll read through the guide.
    --- Double Post Merged, Mar 14, 2019, Original Post Date: Mar 14, 2019 ---
    When I verify Terraria's files there is one file that needs to be repaired, a subsequent integrity check after that comes back with no problems. The next time I run the game and close it, the file must be repaired again.
     
  14. Grumpy Squid

    Grumpy Squid Plantera

    That last part I wouldn't worry about. It's a steam thing.

    Some people online haved claimed unchecking the steam overlay box for terraria, saving, running terraria, closing terraria, then re-enabling the steam overlay for the game fixes the issue. Could you try that for me and see if it resolves the issue?
     
  15. BlueCheckers

    BlueCheckers Terrarian

    Sorry for the delay - I have just tried this, seemingly nothing has changed after doing this step.
     
  16. Grumpy Squid

    Grumpy Squid Plantera

    Could you press ctrl+shift+esc and get me a list off all the processes running on your machine? You may need to take multiple screenshots or manipulate the window to get evcerything. I want to view them and see what might be conflicting with Terraria or Steam.
     
  17. BlueCheckers

    BlueCheckers Terrarian

    upload_2019-3-15_0-24-6.png

    upload_2019-3-15_0-24-30.png

    upload_2019-3-15_0-24-55.png

    upload_2019-3-15_0-25-20.png

    upload_2019-3-15_0-25-34.png
    --- Double Post Merged, Mar 15, 2019, Original Post Date: Mar 15, 2019 ---
    Update: now the overlay is not working on any game.
     
  18. Grumpy Squid

    Grumpy Squid Plantera

    No conflicting processes, if you run the game then alt tab and press ctrl+shift+esc and look for a process called "gameoverlayui.exe" and kill it are you then able to shift tab in either Terraria or any game?