TexasJP
Terrarian
Hi everyone!
My son has been playing Terraria on this device for years, no problems. Out of nowhere in the last few days, Terraria was missing from the main desktop.
He brought this to my attention and I took a look. I saw that a new Kindle update was installed on August 14, 2020 - which fits with the timeline of when he noticed the problem. In the Appstore library, Terraria is still listed, with a download icon next to it (as an aside, there were a small number of other apps that had the icon, but I was able to successfully download all of them).
When I click the download icon, it briefly says "Preparing Download" but then doesn't do anything. If I click on the title to go to the Appstore proper, the download button is active. When I click download, it tells me "Terraria is incompatible with your device." Also, if I search the Appstore, Terraria doesn't come up in the search results (maybe because it thinks it's already installed?).
This is the first time I've seen a problem like this. I contacted Amazon tech support but they were not very helpful - and directed me to contact 505 Games. I came across a post on this forum from a user with a similar problem, but that post was from 2018 and the problem just fixed itself, so I was hoping someone here could provide some additional guidance or assistance. Also, if possible, I'd prefer not to lose his saved game (hundreds of hours), but at this point, I'd be happy to get Terraria working again.
Any pointers or suggestions? Thank you in advance.
My son has been playing Terraria on this device for years, no problems. Out of nowhere in the last few days, Terraria was missing from the main desktop.
He brought this to my attention and I took a look. I saw that a new Kindle update was installed on August 14, 2020 - which fits with the timeline of when he noticed the problem. In the Appstore library, Terraria is still listed, with a download icon next to it (as an aside, there were a small number of other apps that had the icon, but I was able to successfully download all of them).
When I click the download icon, it briefly says "Preparing Download" but then doesn't do anything. If I click on the title to go to the Appstore proper, the download button is active. When I click download, it tells me "Terraria is incompatible with your device." Also, if I search the Appstore, Terraria doesn't come up in the search results (maybe because it thinks it's already installed?).
This is the first time I've seen a problem like this. I contacted Amazon tech support but they were not very helpful - and directed me to contact 505 Games. I came across a post on this forum from a user with a similar problem, but that post was from 2018 and the problem just fixed itself, so I was hoping someone here could provide some additional guidance or assistance. Also, if possible, I'd prefer not to lose his saved game (hundreds of hours), but at this point, I'd be happy to get Terraria working again.
Any pointers or suggestions? Thank you in advance.
