It wasn't really a classic "Customer Service" sort of occasion, but I was indeed technically a customer being serviced by a delivery-man, and it's my job to receive that delivery. (Or at least to drive the forklift.) So ... bit of a stretch here.
I'm in receiving in a mid-sized hardware store. I arrive ten minutes early to get things ready for the big delivery truck that arrives two hours before the store opens to take it in and sort it. I've got the forklift out and everything.
There's an unmarked white truck sitting in the middle of the parking lot. Ah, must be a common courier, rather than our our company's official driver. It's been happening a lot lately, what with the driver shortage post-Covid and all.
When I'm good and ready to receive him in the dock on the side of the store, I go up to the truck cabin, knock on the door, and am met by a sleepy-eyed driver waking up. I ask him "You're here for <name of store>, right?" He says yes.
So I direct him with hand motions to back up to the loading dock and stop just in front of the forklift. He says okay. I walk away to go back to the store to use the restroom. Up until now, everything I've said and done has been extremely common and fully functional.
I walk up front and he's still up there five minutes later, doing nothing. Then the truck starts up its engines, pulls out of the parking lot, and drives off.
He's just gone. We have no idea where he went off to. We thought he might've driven out around the block to go behind the building where loading docks usually are on most stores, but I walked fully around the block and there was no sign of him anywhere. He had just plum disappeared.
It's been a few days and we still have no idea where he went or where our cargo is. I can't wait to hear back from management after having contacted the warehouse when their truck returns with a trailer full of our goods. We never even signed (Or saw) any paperwork for it so that's going to be interesting.