PC can't run terraria, please help

the_orange_dragon

the_orange_dragon

Terrarian
So, wanted to play some terraria after a few months break but the game won't run, it just starts, shows the "not responding" window and then crashes. tried reinstalling several times, already checked game cache. can anyone please help?
 
Lets try enabling logging and checking the event viewer. To obtain logging follow this guide and upload the log here.

Then check the event viewer by pressing start and typing in "Event Viewer". Click the result that shows up under programs. In the window that pops up click "Windows Logs" on the left hand side. Now click applications on the left hand side. In the main window look for any errors with Terraria as its source as well as .Net as its source. Screenshot them and post them here.
 
Grumpy Squid said:
Lets try enabling logging and checking the event viewer. To obtain logging follow this guide and upload the log here.

Then check the event viewer by pressing start and typing in "Event Viewer". Click the result that shows up under programs. In the window that pops up click "Windows Logs" on the left hand side. Now click applications on the left hand side. In the main window look for any errors with Terraria as its source as well as .Net as its source. Screenshot them and post them here.
Click to expand...
if this is what you mean https://imgur.com/5kbQsgK then I only found errors with.net in their source
 
Last edited:
Hi check out "Obtaining Logs via Terraria", in the bottom section:

Welcome to PC Support Section.

Helpful Links (READ BEFORE POSTING)
Bug Reports | Technical Issues​


WARNING
Please make sure you have 4.6.1 .NET Framework (Recommended) or later installed for Terraria on your System! It is mandatory for the latest version.​

In order to further assist you, please verify the following information below before proceeding. Please, we remind you that Terraria has certain requirements in order to function properly on your system. If you fail to check these requirements you may encounter errors or issues.

To avoid errors or mistakes, please consider posting your System Specifications. You can obtain this information by Right-Clicking My Computer on your system. You will get basic information about your Processor and RAM. If you wish to get a full detailed list, you can use third party software to determine your specifications or salvage the information from the Device Manager (Advanced Users). You may also use the available and recommended Third Party Software to gain your full system specifications for our technicians.

How to improve your support thread
  • Post screenshots of errors
    • You can use the
      Rth9Tcm.png
      key on your keyboard to paste your current monitor to the clipboard.
      • Click the window that you want to copy.
      • Press ALT+PRINT SCREEN. Important The text you see on your keyboard might be PrtSc, PrtScn, or PrntScrn. The other text on the Print Screen key is usually SysRq.
      • Paste (CTRL+V) the image into a Microsoft Office program or other application.
  • Provide your system specifications
  • Provide your current mandatory dependencies versions (XNA & .NET)

Be reminded this post is intended to simplify your next reply and ease our troubleshooting. If you fail to provide detailed information, it becomes a tedious task to determine what caused your problem. Please be kind enough to follow these simple steps and helpful tips!

NOTE: If you are using an illegal copy of the game, you will receive no support, this process determines if you are using a legal copy.

Before you ask, check in these threads to solve your issues:


Available Third Party Software
System Requirements
  • OS: Windows XP, Vista, 7, 8.1, 10 / MAC / Linux
  • Processor: 2.0 Ghz (Single Core)
  • Memory: 2.5 GB
  • Hard Disk Space: 200 MB
  • Video Card: 128 MB Video Memory, Shader Model 2.0+ Support
  • DirectX®: 9.0c or Greater
Recommended System Requirements (Max Settings)
  • OS: Windows XP, Vista, 7, 8.1, 10 / MAC / Linux
  • Processor: Dual Core 3.0 Ghz
  • Memory: 4 GB
  • Hard Disk Space: 200 MB
  • Video Card: 256 MB Video Memory, Shader Model 2.0+ Support
  • DirectX®: 9.0c or Greater

Game Dependencies (MUST Install)
Obtaining Logs via Terraria (New)
There is now a new way to obtain logs of Terraria and try to identify the issue at hand. This little method requires a bit more work, however, we provide you with some instructions on step by step on how to get this working. Please make sure that you check which version of Terraria you have before doing this. Note that the Steam version is slightly easier than the other one.
Log Location: C:\Users\<User>\Documents\My Games\Terraria\Logs

Steam Version
There is no special requirement with steam as it is one simple platform.
  1. Open Steam Library.
  2. Right-Click Terraria on the Library and select Properties.
  3. Select General Tab, if not already selected.
  4. Click Set Launch Options.
  5. In the text box insert -logerrors -logfile
WUz4V7q.png

GOG Version
There are different procedures for the operating system you are using, we will try to get them for all.

  1. Create a shortcut of Terraria Executable.
  2. Right-Click the Shortcut and select Properties.
  3. In Target Box, add at the end the parameters -logerrors -logfile
Troubleshooting Your Problem with TerrariaServer.exe
In order to figure out what your problem is with the game, we require that you run the Terraria Server Client (TerrariaServer.exe). This will display any errors or successes on launch. Should there be any errors from the program itself, use the command prompt and copy the error to display it here.
  1. Right click within the Command Prompt.
  2. In the drop-down menu, select Mark.
  3. Once you made a selection, Right Click or Press Enter to copy.
  4. Paste your results in your thread.
If you have trouble with the above instructions, your system might be showing "Not Responding" or your System may need to be rebooted to start clean.

Deleting the JSON files to clear Terraria Settings
Before proceeding any further, please delete the config.json file located in your Terraria Folder under My Documents/My Games. Then start Terraria again, this may fix some unexplained issues, but we wish to make sure you are running a nice and clean installation:
  1. Locate My Documents Folder.
  2. Open My Games Folder.
  3. Open Terraria Folder.
  4. Delete Config.json file from this location.
    • You can also delete the Favorites/Profile files as well, just in case.
Mal2RvM.png

Installing / Re-Installing XNA and .NET Framework 4.5.2 or Better
You may be experiencing these issues with a faulty installation, and even worst your system might the be problem to this. Attempt to uninstall both XNA and .NET Framework from your machine, be advised, do not uninstall the pre-installed versions of .NET Framework that came with your system! Once you have successfully re-installed your XNA and .NET Framework you may attempt to try Terraria again.
Verify Terraria's Steam Cache
If your game is unresponsive at times it is recommended you do a Verify Steam Cache with the game provided for Steam (This does not include GOG Version).
  1. Goto My Library on Steam.
  2. Right-Click Terraria and Select Properties.
  3. Goto Local Files Tab.
  4. Now Select Verify Integrity of Game Cache.
If you have trouble with the above instructions, you may be using a different provider or retailer.
Frequently Asked Questions

Q: My world has corrupted somehow and will not load properly, what can I do?
A: You may have corrupted the world by using modded clients, computer shutdown before the world could complete the save, or system failure within Terraria that caused the problem. You can try attempting to load your world using TEdit (Download).

Q: My game is not launching, or I get errors regarding XNA/.NET Framework!
A: You can attempt to make sure you have all Game Dependencies first, then try attempting this solution:

If you don't feel like sifting through all that, it's basically to do with the framework permissions.

This is how you change the right to use Framework/XNA:
  1. Right-Click the specific directory (Listed Below).
  2. Select Properties.
  3. Select the Security Tab
  4. Click on Advanced Option
  5. Select the Owner Tab
  6. Click on the bottom button to Edit.
  7. On this window select the Administrator in the row and make sure to select the Checkboxes below.
  8. Hit Apply and close all the windows.
  9. Try running the game again.
Do the above for all of the following FOLDERS:

C:\Windows\Microsoft.NET\assembly\GAC_32:
Microsoft.Xna.Framework\v4.0_4.0.0.0__842cf8be1de50553
Microsoft.Xna.Framework.Game\v4.0_4.0.0.0__842cf8be1de50553
Microsoft.Xna.Framework.Graphics\v4.0_4.0.0.0__842cf8be1de50553
Microsoft.Xna.Framework.Xact\v4.0_4.0.0.0__842cf8be1de50553

C:\Windows\Microsoft.NET\assembly\GAC_MSIL:
Microsoft.Xna.Framework.Avatar\v4.0_4.0.0.0__842cf8be1de50553
Microsoft.Xna.Framework.GamerServices\v4.0_4.0.0.0__842cf8be1de50553
Microsoft.Xna.Framework.Input.Touch\v4.0_4.0.0.0__842cf8be1de50553
Microsoft.Xna.Framework.Net\v4.0_4.0.0.0__842cf8be1de50553
Microsoft.Xna.Framework.Storage\v4.0_4.0.0.0__842cf8be1de50553
Microsoft.Xna.Framework.Video\v4.0_4.0.0.0__842cf8be1de50553

Q: Steam has reported that one (1) file has failed verification and was downloaded?
A: This file is known as the serverconfig.txt file. Originally this file shouldn't be packed with the game as Terraria should create this file automatically on launch if it is missing or out of date. Due to it being changed and updated by server owners, the file will constantly fail the verification process. This has no effect on playing the game, and can be ignored.

Q: I am experiencing low frame rate for Terraria, but the machine passes as recommended?
A: If you are using nVidia Control Panel, you can select Terraria.exe process and change the specifications on how your graphic card handles the game. Follow these instructions:
  1. Open nVidia Control Panel.
  2. Select Manage 3D Settings.
  3. Choose Program Settings Tab.
  4. Select Terraria as current program.
  5. Turn Triple buffering and Vertical sync to On.
  6. Run Terraria and turn Frame Skip to Off.
  7. The application should be running better than your current setup.
zAJ2XvE.png

Alternate Solution (The Aero Mode Bug)
  1. Goto your Desktop.
  2. Right Click and Select Personalize.
  3. Enable Aero Mode by selecting an Aero Background Option.
  4. You can also go Fullscreen Mode while Disabled Aero Mode.
Q: Experiencing an XAudio Driver Issue?
A: Check this out about the error: http://forums.terraria.org/index.ph...out-due-to-xaudio2_6-dll-on-windows-10.32894/

Q: Missing XInput Driver for the game?
A: You can download Microsoft DirectX Web Installer and fix this issue properly. We do not recommend searching for the driver (DLL) manually. Download it here.

Q: Where can I find my world and player files?
A: You can find your world and character files based on your system here:
  • Windows: <home folder>\Documents\My Games\Terraria\Players
  • Mac: ~/Library/Application Support/Terraria/Players
  • Linux: ~/.local/share/Terraria/Players
However, if you're using Steam Cloud Sync, the files will be in a different location.
  • <Steam directory>/userdata/<Steam3 ID>/105600/remote/players
Q: Users with Windows 10 and Terraria Crashing (The Encryption Fix)
A: Apparently Terraria uses a specific encryption method, some OS types do not allow this like Windows 10. This can be fixed!

Terraria uses the RijndaelManaged class for player encryption, which isn't FIPS (Federal Information Processing Standard) compliant. There's a flag in the registry that tells Windows whether it should allow non-compliant encryption methods to be used. The registry key is:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa

If the value fipsalgorithmpolicy is present and set to 1, non-compliant algorithms will be blocked and will throw exceptions if you try to use them (like you got). Setting it to 0 should fix the error.

You might also want to check: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy

In case you don't understand the above text, I'll explain it by step:
  • Press the Windows Key (Button) and search for REGEDIT.
  • Browse to the location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
  • Locate the fipsalgorithmpolicy key and edit it by set its value to 0, or find the map with that name and disable it.
If done, I think the error wouldn't appear anymore.

Q: Framerate dips down to 20 FPS or lower, and then comes back?
A: This sounds like an issue with the CPU Affinity, you can set your affinity and see if the issue resolves.

  • Start Terraria.exe
  • Start Task Manager from Windows Start Menu or CTRL+ALT+DEL.
  • Locate the Process Terraria.exe.
  • Right-Click and choose Set Affinity...
  • Remove CPU 0 from the selection.
  • Terraria.exe should not be causing any issues now.

Q: How can I force Terraria to dump log files?
A: You can force Terraria to dump log files in the Documents Folder where all other data is stored for the game. Simple add "-logerrors -logfile" to the end of the shortcut of Terraria, this may depend on your operating system you are using. If you are using steam version, simply place these parameters in Terraria via the Properties and select Set Launch Options.
 
So if you click on those errors, the ones with .Net as there source, screenshot them so I can see all the details and information then post the screenshot.


The other information that will help me nail down the issue is if you follow Marcus's guide to getting log files.
 
Grumpy Squid said:
So if you click on those errors, the ones with .Net as there source, screenshot them so I can see all the details and information then post the screenshot.


The other information that will help me nail down the issue is if you follow Marcus's guide to getting log files.
Click to expand...
1 2 3 4 5 6 7 8 these are the ones that seem relevant, the rest are about stardew valley. I followed the guide but nothing happened, nothing popped up. I got to launch options, wrote the command and pressed okay but nothnig happened
 
Those were errors? There icon had a red exclamation point? They all seem to say the same thing, but it doesn't appear to be an error. The ones I specifically would like to check are the errors with event id: 1026 and 1000.

As for the logging, when you say nothing happened you mean you navigated \Documents\MyGames\Terraria\Logs and no log files were present, correct?

Does Stardew valley also crash by the way?

Lets make sure we aren't getting false positives by reinstalling .Net 4.7.2, and XNA 4.0.
 
Grumpy Squid said:
Those were errors? There icon had a red exclamation point? They all seem to say the same thing, but it doesn't appear to be an error. The ones I specifically would like to check are the errors with event id: 1026 and 1000.

As for the logging, when you say nothing happened you mean you navigated \Documents\MyGames\Terraria\Logs and no log files were present, correct?

Does Stardew valley also crash by the way?

Lets make sure we aren't getting false positives by reinstalling .Net 4.7.2, and XNA 4.0.
Click to expand...
those were not errors, didn't notice that.
found the log, probably didn't search right.
stardew valley doesn't crush, thats why it's weird.
 
the_orange_dragon said:
those were not errors, didn't notice that.
found the log, probably didn't search right.
stardew valley doesn't crush, thats why it's weird.
Click to expand...

If Stardew Valley works we can check off .NET being the problem, so its a Windows issue, perhaps you do not have permission to let Terraria create the proper files/data it does on first launch? Make sure you run it as administrator. Check the folder of My Games/Terraria to confirm that all files exist.
 
Yeah I figured that's what the log would say, it's a rather generic error message but at least it tells us what the problem isn't. The next big clue will be viewing screenshots of the 1026 and 1000 errors in more detail. They are the ones with red exclamation points in your event viewer.

Another thing we can try, and is the most common fix for the error posted is doing a full clear reinstall of the game, which differs from a reinstall slightly. Follow the steps below closely:

1. Back up any world and player files that you wish to keep. The following steps WILL erase everything. Navigate to \Documents\My Games\Terraria and copy the world and players folder to your desktop.

2. Uninstall Terraria.

3. Delete Terraria's folder in \Documents\My Games.

4. Navigate to where your installation was previously, the default for steam is C:\Program Files (x86)\Steam\steamapps\common. Delete Terraria's folder here as well.

5. Reinstall Terraria.

6. Launch the game and check to see whether these steps were successful, if they are you can copy your world and players folder back to there original location. If not we can try something else.
 
Marcus101RR said:
If Stardew Valley works we can check off .NET being the problem, so its a Windows issue, perhaps you do not have permission to let Terraria create the proper files/data it does on first launch? Make sure you run it as administrator. Check the folder of My Games/Terraria to confirm that all files exist.
Click to expand...
once again, did nothing.

Grumpy Squid said:
Yeah I figured that's what the log would say, it's a rather generic error message but at least it tells us what the problem isn't. The next big clue will be viewing screenshots of the 1026 and 1000 errors in more detail. They are the ones with red exclamation points in your event viewer.

Another thing we can try, and is the most common fix for the error posted is doing a full clear reinstall of the game, which differs from a reinstall slightly. Follow the steps below closely:

1. Back up any world and player files that you wish to keep. The following steps WILL erase everything. Navigate to \Documents\My Games\Terraria and copy the world and players folder to your desktop.

2. Uninstall Terraria.

3. Delete Terraria's folder in \Documents\My Games.

4. Navigate to where your installation was previously, the default for steam is C:\Program Files (x86)\Steam\steamapps\common. Delete Terraria's folder here as well.

5. Reinstall Terraria.

6. Launch the game and check to see whether these steps were successful, if they are you can copy your world and players folder back to there original location. If not we can try something else.
Click to expand...

I did it but now it won't launch
 
Alright, then I need those screenshots of those errors from the event viewer. Could you please grab them for me?
 
Grumpy Squid said:
Alright, then I need those screenshots of those errors from the event viewer. Could you please grab them for me?
Click to expand...
I'm not sure what screenshots you are talking about. the ones that are ".net" related are not about terraria. I did find terraria related ones but their source is "application error" but there no new ".net" errors about terraria
 
Hmmm...

Okay, so, you said now it won't launch now, which means its exhibiting different behavior than before.

This new behavior, would how would you describe it? Do you try to launch it through steam and it says preparing to launch then nothing? If you pull up your friends list through steam does it make your profile icon green for a moment then it goes back to the blue default online status? Does it do something else entirely?

Also, is the log the same as before, or did a new different one appear?
 
Grumpy Squid said:
Hmmm...

Okay, so, you said now it won't launch now, which means its exhibiting different behavior than before.

This new behavior, would how would you describe it? Do you try to launch it through steam and it says preparing to launch then nothing? If you pull up your friends list through steam does it make your profile icon green for a moment then it goes back to the blue default online status? Does it do something else entirely?

Also, is the log the same as before, or did a new different one appear?
Click to expand...
when I press play the "prepare to launch" window appears, in the friends list the icon is green and it is that I am playing terraria but the game doesn't launch and then after about a minute the icon returns to blue.
in the log a new error appeared with an id of 1000
 
Could you scroll down in that screenshot? I need to see the faulting module which should be below the faulting application path.
 
Here are some steps that apply to your situation based on similar issues. Before I can suggest any others I'll need to know your exact windows build. Press Windows+R and then type "winver" without the quotes. Screenshot the window that comes up and post it here. Then try the steps below.

1. Scanning for, and repairing, Windows System Files: We can use an elevated command prompt to automatically find and repair core system files. It's pretty simple, but unfortunately not the end all solution. In the event this command fails to repair or find the corruption we'll have to use other methods.

How to Scan and Repair Windows System Files
  • Press Start.
  • Type CMD.
  • Right click the result that pops up, and select "Run as Administrator"
  • In the black box that appears type sfc /scannow
  • Wait until the process completes, it may take some time.
Launch Terraria, if your problem is not fixed proceed to the next step.

2. Create a new user profile as an Administrator: In the event your user profile has been corrupted and is contributing to the problem you can create a new user profile as an administrator and see if your game launches. If it does you'll want to then transfer all your data and installs to the new user profile and delete the old one.

How to create a new User Profile

5R98utW.png


How to transfer all data and settings to the new User Profile

TsFzZK7.png
 
Wait, why can't you sign in? What behavior is being exhibited? Is there an error?
 
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