Mobile Lost save file

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This morning, my friend loaded up Terraria on his android, and found that his best character had been replaced with an error message that stated that his character had been created for a newer version of the game, yet he cant update it on Google Play and I have checked and we both have the newest version. What happened and is there anyway we can get his character back? It still says that error every time he goes to the character selection screen.
 
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