Hello Jadis and welcome to the Forums,
Since you are seeking help for a Mobile issue in the game, I've moved your Thread to Mobile Technical Support. Here you will be able to get better help. If a Thread is ever posted in the wrong Forum Section, it is best to report it to us and we can move it to the right section from there.
I do not own the Mobile version personally so I can't assist with your issue unfortunately, but there are many members who do have the Mobile version and can help you here.