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PS4 Friend gets infinite loading screen when trying to make a character (PS4)

Me and my friend are trying to play together, but he can't make a new character. Whenever he clicks on new character it gives him the blank screen with the sunflower in the bottom corner, and it never loads past this. He's tried restarting the game and reinstalling it, but nothing works for him.
 

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Me and my friend are trying to play together, but he can't make a new character. Whenever he clicks on new character it gives him the blank screen with the sunflower in the bottom corner, and it never loads past this. He's tried restarting the game and reinstalling it, but nothing works for him.
Hi there @IKEAFurnitureSet, welcome to the forums. :merchantsmile: Sorry to hear your friend is running into this. I’m not sure if the game would stop the process at that point, but is there enough disc space for the game save to add another character?
 
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