• For issues you find with the Switch and Console releases, please follow this link and give as much detail as possible. This is the speediest way to get info to Pipeworks and get a hotfix in the works.
  • For issues you find with the Mobile 1.3 update, please follow this link and give as much detail as possible. This is the speediest way to get info to DR Studios to look at your issue. Also, some troubleshooting hints here.

IN-GAME SUPPORT SECTION GUIDELINES - PLEASE READ BEFORE POSTING HERE

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Tunnel King

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This section is for questions related to PC Terraria game play issues. Examples of the types of questions appropriate for this sections are:
  • How do I defeat <enemy/boss>? What gear should I have before facing a boss/entering a biome?
  • How do I build a good home for my NPCs? Why won't <NPC> spawn/move into my house? How/where should I build a base to be as safe as possible?
  • How do I control the spread of corruption/hallow/other biome/enemy?
  • I've gotten this far in the game, what do I do next?
Questions about problems running the game (crashing, not starting, hardware) belong in the <PC Technical Support> section.
Repeatable game play issues that are clearly bugs should be reported in the <PC Bug Reports> section.
Issues about the forum itself belong in the <Forum Help & Feedback> section.

If you see a thread that has obviously been put in the wrong place, please report it and the staff will move it.

All <Forum rules> apply to these sections. In addition to the Forum rules, please observe the following:

POSTING A QUESTION:
  • PLEASE use the Search feature of the Forum to see if your question has been asked/answered before. There is also a Wiki for the game that may answer many questions (but may lead to spoilers). The <PC Guides> section contains many useful tricks, walk-throughs, and suggestions that may address your question. Look at the top of the section for pinned FAQ threads and trouble-shooting guides.
  • PLEASE be as clear as possible when writing your question. Where appropriate, a screenshot can be very useful to illustrate your issue; this is especially true for NPC housing issues.
  • PLEASE use the best grammar and punctuation that you can. If English is not your best language, let us know and do the best that you can. 'Chat-speak' is discouraged; if you can't take the time to write out your question clearly, why should anyone take the time to help you?
  • PLEASE be respectful to those who try to help you with your issue. No one on the forum is paid to provide support; we're all fans of the game like you. Very few of us are professional tech support people in real life.
  • PLEASE be patient when waiting for a response - see previous point. People who respond here have to sleep, eat, go to school/work, and may be anywhere in the world. There is no one "assigned" to answer questions at any given time; it is a completely volunteer group, including the moderation staff.
  • If an answer to your issue is posted, a thank-you is nice but not required. It is VERY useful to indicate which solution(s) worked, so that others in the future can benefit.
  • NEVER post questions related to hacked/cracked versions of the game, or questions about unapproved mods/tools. Such questions may be reviewed for possible infractions.
  • PLEASE do not rage-post or ask for your money back. Please refer to the place/site where you purchased the game to request refunds.

POSTING A RESPONSE:
  • THANK YOU for taking the time to help your fellow Terrarians:D
  • PLEASE be respectful to the original poster, and to others who may have responded before you. Be especially tolerant of those who obviously struggle with English.
  • PLEASE read the question carefully. If more information is needed from the OP, request it politely.
  • PLEASE read other responses before posting yours. Alternate solutions are welcome, but parroting a solution that has already been posted is not especially helpful.
  • PLEASE do not post to say, "I don't know," or to simply engage in a 'technique war' with other responders. These are not helpful to the OP.
  • PLEASE check the date of the last post in the thread before posting; if it's been three months, the issue has likely been solved or forgotten. Report threads that are resolved to be locked.

USEFUL LINKS:

Please note that all Wiki's are maintained by the user community, and may contain spoilers, inaccuracies and/or outdated information. We cannot guarantee any information found in them.
Terraria Wiki on Curse
Terraria on Wikia
Terraria Wiki on Gameiki

<How to post screenshots on the forum>​
 
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