A lapse in my wording, thats my fault if you've misunderstood my words there. What I said specifically, was
" which isn't really wrong, but when used to quite the excessive extent as it has been... it begins to raise concerns"
What I meant by this was that private chat in and of itself isn't wrong, its fine and we expect it. That is, within reason.
While I can't currently come up with a good example to give, what I was saying is that its perfectly fine to have a few ongoing chats and that is not the problem. The problem is that people have been using the featute excessively, literally in-place of threads.
The feature is being misused and we want to correct that, simply asking people would not have sufficed and so we placed a limit, a line. The problem is extremely long-lived, page heavy conversations that in all likelihood should have taken place in or been their own thread. In addition to this, and its a matter I would like to keep very brief, with large "threads" (in this case, conversations) Reports are naturally made which ends up being very difficult for us to act on as people don't want to invite a staff member or "share too much" leading to a lot of unsolved matters and 'unmoderated' content. This is not something that we want to encourage, especially when it involves the wellbeing of valued users. This is doubly true when the fact that this is an official forum run by the developers of the game is taken into picture.
They are not "vague" concerns, we have plenty of reason and context to include them in the discussion within the team that lead up to this change. I promise you that we're not operating based on pure conjecture.
As for our objective reasons I do believe we've outlined a good few of them earlier in the thread from Unit One and myself.
That's fine, this thread is for discussing it.
Understand that while I believe we're being very transparent on the matter there are degrees of context that we can't discuss in detail.